Our Process

Start by booking a time to chat with us—either in person, over the phone, or online. It’s completely free and there’s no obligation. We’ll take the time to understand your situation, answer your initial questions, and help you explore your home loan options. Whether you’re buying your first home, investing, building, or refinancing, this is where we lay the groundwork for a smooth journey ahead.

We’ll review your income, expenses, and credit history to determine how much you can borrow and which lenders are the best fit for your unique situation.

You’ll receive tailored loan options from a wide range of banks and non-bank lenders. We’ll explain the differences (rates, fees, features) and help you choose the right one. Once you’re happy, we’ll submit your application for pre-approval.

We’ll guide you through gathering the necessary documents—like payslips, IDs, and bank statements—and take care of the paperwork to ensure your application is lodged correctly the first time.

Once the lender gives formal approval, we’ll walk you through your loan documents to make sure everything’s clear. We stay in touch with your solicitor or conveyancer to keep things moving.

Your loan settles, and you get the keys (or your refinance/investment goes through). But our service doesn’t stop there—we stay in your corner for the long haul. Whether it’s reviewing your loan down the track, answering questions, or helping with future lending needs, we’re here to support you for the lifetime of your loan.